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1. Welcome to Xplore: What is a Travel Assistant?
At Xplore, our guides are officially known as Travel Assistants. You are the heart and soul of the platform — local experts, storytellers, drivers, and cultural ambassadors who provide travelers (Wanderers) with unforgettable, safe, and authentic experiences.
Unlike traditional agencies that take massive commissions or enforce rigid schedules, Xplore puts you completely in control of your time, your pricing, your vehicles, and the places you showcase.
Zero Upfront Cost
Registering as a guide and listing your packages is 100% free. No subscriptions, no registration fees.
Direct Client Access
Wanderers in your city can discover your verified profile, browse your custom tour packages, or send direct inquiries.
Instant Wallet Payouts
Funds are locked safely during the trip and credited instantly into your in-app wallet the moment a trip completes.
Verified & Safe Travelers
All wanderers must verify their phone number and adhere to strict safety codes of conduct during active trips.
2. Registration & Account Setup
Getting started on the Xplore app takes less than 3 minutes.
Step 1: Download & Choose Account Type
Install the Xplore app from the Google Play Store. On the welcome screen, select 'Travel Assistant' to sign up as a professional guide.
Step 2: Account Creation
Sign up using your business email and password, or use one-tap Google Sign-In for quick, secure authentication.
Step 3: Location Detection & City
Allow location access so the app can auto-detect your operating state and country. Select your primary operating city (e.g., Jaipur, Kochi, Pune, Agra) where you will receive booking requests.
Step 4: Profile Details & Per-Day Rate
Add your full legal name, business/company name (optional), languages spoken, a short bio highlighting your regional expertise, and your base Per Day Price.
3. KYC Verification & The Golden Badge
Verification is mandatory to protect travelers and highlight top local professionals.
Live Selfie Camera Check
A clear real-time selfie taken directly inside the app. No sunglasses, hats, or filtered photos. Your face must match your ID documents.
Phone Verification via OTP
Enter your active Indian mobile number. An instant 6-digit SMS OTP is verified via our secure authentication gateway.
Aadhar Card (Front & Back)
Enter your 12-digit Aadhar number and upload clear, readable photos of both the front and back sides of your physical or e-Aadhar card.
Driving License (Front & Back)
Provide your Driving License number, valid expiry date, and clear photos of the front and back sides.
Mandatory Vehicle Registration (RC & Photos)
Every Travel Assistant must register a vehicle (Sedan, SUV, Hatchback, MUV, etc.) with Registration Certificate (RC), capacity, price/km, and clear photos.
Understanding Verification Statuses
Our compliance team reviews your documents within 24 to 48 hours. You will receive an in-app notification when verified.
You receive the Golden Verified Badge on your profile. You can now accept direct trips, bid on Studio requests, and publish packages!
If a document is blurry, expired, or mismatched, specific feedback will be provided in the app. You can re-upload the corrected documents immediately.
4. Vehicle Management
Offer comfortable transportation to increase your booking rate.
To provide seamless travel experiences, every Xplore guide must register a verified vehicle in their profile or update details under Settings → Vehicles.
Supported Categories: Sedan, SUV, Hatchback, MUV, Luxury, Tempo Traveller, and Others.
Vehicle Attributes: Set Air Conditioning (AC / Non-AC), total seating capacity, brand & model, and your custom Price Per KM rate.
Document Verification: Upload clear photo of Vehicle RC (Registration Certificate) and exterior/interior vehicle photos.
Booking Linkage: Your registered vehicle is automatically tied to your profile, curated packages, direct bookings, and Studio bids.
5. Availability & Pre-Planned Leaves
Keep your calendar up-to-date so you never get penalized for missed trips.
Xplore gives you complete control over your schedule. Wanderers can only book you when your calendar is marked available.
Availability Master Toggle
Turn off availability instantly in your dashboard whenever you are taking a break, unwell, or temporarily off-duty. Wanderers cannot send you direct requests while turned off.
Pre-Planned Leave Calendar
Going out of town next week? Open Settings → Pre-Planned Leaves and mark the start and end dates. The system blocks those dates on your public calendar.
Automated Collision Prevention
Our booking engine automatically prevents double-booking. If you already have an accepted 'Upcoming' or 'In Progress' trip, other wanderers cannot book overlapping dates.
6. The 4 Ways to Earn on Xplore
Diversify your earnings with multiple trip formats tailored to modern travelers.
Curated Tour Packages
Create pre-designed itineraries (e.g. '3-Day Royal Heritage of Jaipur', 'Munnar Tea & Trek Tour'). Set duration, price, places, inclusions/exclusions, photos, and YouTube preview link. Wanderers discover and book your package directly.
Direct Guide Bookings (1-to-1)
A wanderer views your verified profile, selects dates, number of people, and pickup location, and sends a booking request based on your daily rate (perDayPrice × totalDays).
Xplore Studio Custom Requests & Bidding
Wanderers design custom itineraries with specific sights and a target budget using Xplore Studio. This request is broadcast to guides in that city. You review the request, vehicle need, and submit a competitive bid (Price, Vehicle, Languages, Free Photography, and custom Pitch message). The wanderer selects the winning bid!
Live Broadcast Direct Requests (Instant Accept)
Wanderers needing a guide quickly broadcast an open trip request to the local guide feed. Verified guides in the city receive an alert. The first qualified, available guide to hit 'Accept Direct Trip' locks in the booking instantly!
7. Request Deadlines & Acceptance Window
Fast responses ensure top rankings and high booking conversion.
When a wanderer submits a direct booking request, you receive an instant push notification and email alert. You must accept or reject the booking within the strict system window:
| Booking / Request Format | Response & Acceptance Window | Auto-Action on Expiry |
|---|---|---|
| Direct 1-to-1 Guide Booking | 1 Hour (60 Minutes) | Auto-Rejected & Wanderer Full Refund |
| Live Broadcast & Studio Requests | 1 Hour (First Accept / Bid Window) | Auto-Expires after 1 Hour |
8. Trip Day Operations: Safety, OTP & Live GPS
How active trips operate smoothly and securely from start to finish.
Start Trip OTP Verification
At pickup, ask the wanderer for the 6-digit Start OTP shown in their Wanderer App. Enter this OTP into your Guide App to officially mark the trip 'In Progress' and activate Live GPS tracking.
Live GPS Tracking
During active trips, real-time GPS tracking is enabled to assure safety for travelers and their families. Keep your phone's GPS and background data enabled during the tour.
End Trip OTP Verification
At trip completion, your Guide App displays a 6-digit End OTP. Give this OTP to the wanderer, who enters it in their app to confirm safe trip completion and release settlement. (Trips also auto-complete at midnight IST if missed).
Cash Collection & Wallet Settlement
Collect any remaining trip balance directly from the wanderer in cash. Upon trip completion, the platform fee (fee + 18% GST) is settled with your in-app wallet automatically.
9. Fees, GST & Transparent Payouts
No hidden charges. Know exactly how much you earn before every booking.
Xplore operates on a crystal-clear, transparent revenue model. We charge a small platform facilitation fee, and 18% GST is applied ONLY to Xplore's platform fee, NEVER to your guide earnings!
Curated Package & Studio Booking Platform Fee
- Base Price Up to ₹1,000 → Xplore Fee: ₹49
- Base Price ₹1,001 – ₹5,000 → Xplore Fee: ₹149
- Base Price ₹5,001 – ₹15,000 → Xplore Fee: ₹399
- Base Price Above ₹15,000 → Xplore Fee: 7%
Direct Guide Bookings Platform Fee
10% of (Guide per-day rate + 50 km/day minimum vehicle allowance).
For Studio Trips, platform deductions are computed according to the accepted bid tier.
In-App Wallet & Razorpay Top-Up
Platform fees are deducted from your wallet when you collect cash on trips. If your wallet goes negative, easily recharge it anytime using Razorpay (UPI, Google Pay, PhonePe, Cards, Net Banking) to keep your profile active.
10. Interactive Earnings Calculator
Calculate your exact payout and see the transparent breakdown in real-time.
Your Earnings Breakdown
11. Cancellations & Penalties Policy
Clear, fair rules designed to protect both guides and travelers.
Wanderers rely on confirmed guides for their vacations and flight schedules. To maintain reliability, cancellation policies are strictly enforced.
Guide Same-Day Cancellation Penalty
If a guide cancels a confirmed booking on the start date of the trip, a penalty of 5% of the base trip amount (capped at ₹99) is automatically deducted from the guide's wallet balance. Repeated cancellations will lead to temporary suspension or loss of verified badge.
Wanderer Cancellation Protection
If a wanderer cancels on the same day, they incur a 5% penalty (max ₹199), compensating the system and platform for reserved availability.
Advance Cancellations
If an unavoidable emergency arises, cancel well in advance so the wanderer has sufficient time to rebook with another local guide.
Missed Trips (No Show)
If neither party starts the trip by the scheduled date, the automated midnight system marks it as missed. Always communicate proactively if delays occur.
12. How to Become a 5-Star Super Guide
Higher ratings lead to prioritized placement on wanderer dashboards.
Be Punctual at Pickup
Arrive 10 minutes before the scheduled start time at the pickup address. Punctuality is the #1 factor in 5-star traveler reviews.
Offer Complimentary Photos
Travelers love high-quality photos. Offering free photography on Studio bids or taking candid portraits during tours guarantees glowing reviews.
Share Authentic Local Stories
Don't just recite textbook history. Share local folklore, hidden viewpoint secrets, and recommend genuine local food stalls.
Keep Vehicles Pristine
If providing guided transport, ensure clean interiors, working air conditioning, and polite driving habits at all times.
13. Frequently Asked Questions (FAQ)
Document verification typically takes 24 to 48 business hours. Ensure your Aadhar, Driving License, and Live Selfie are sharp and legible to avoid delays.
No. Each Travel Assistant can only be operational in one city at a time. All broadcast requests, direct bookings, and Studio matches are strictly routed based on your single designated operating city. If you relocate or change locations, you can update your operating city in your profile settings.
Trip payouts credit automatically upon trip completion. After the scheduled end date passes, our automated cloud function processes the settlement at midnight IST.
Contact the wanderer using in-app calling or message them. If they are completely unreachable, contact support immediately so the trip can be properly resolved without penalty to you.
Write a personalized, warm reply message in your bid rather than a generic one. Offering complimentary photography and detailing the clean vehicle you'll provide significantly increases acceptance rates.
14. Partner Support & Contact
Have questions about your onboarding, payouts, or active bookings? Our dedicated partner team is here to assist you 7 days a week.
Dedicated Partner Assistance:
Active verified guides enjoy priority dispatch resolution, real-time emergency escalation, and personalized onboarding support.
✓ 7 Days a Week Dedicated Support